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Is BOBSON.ph the official online store for Bobson in the Philippines?
What products and services are available at Bobson Philippines?
Do I have to create an account to purchase at BOBSON.ph?
What to do if I encounter problems in creating or signing in to my BOBSON Philippines account?
How do I change the account details in my BOBSON Philippines account?
Can I sign up in your newsletter?
How do I search for an item?
How can I place an order?
If we have further questions about your product, who should we ask?
Are the products in BOBSON stores different from the ones online?
How do I change my order?
How do I cancel my order?
Can I return the products I ordered at BOBSON Philippines?
What payment methods are available?
How can I pay?
How do I use my discount / promo code?
Can I use more than one discount code?
What to do if my payment was declined?
How does your delivery service work?
Can I track my order?
Can I change my delivery address?
What happens if I am not home and my order arrives?
Can I have my package redirected to a different address?
What should I do if my order hasn't arrived in the expected date of arrival?
The item I received was damaged. What should I do?
I received a wrong item. What should I do?
An item is missing from my order / my order is incomplete. What should I do?
In case I am not happy with the product I received, do you offer refunds?
Can I change the item I ordered and already received to another item in your store?
How long does it usually take for a returned item to be processed?
How will I get a refund for the items I returned?
I have received the wrong amount for refund. What should I do?